Resolved after 10 hours 20 minutes, affecting Athennian APP (Canada) and Athennian APP (US) and 1 more, on August 28, 2026.
This incident has been resolved. The issue causing documents and folders to appear missing in Minute Books for a subset of entities has been fixed, and we've confirmed normal behavior is restored. If you continue to experience any issues, please contact support.
Affected components
Update timeline
- investigating Aug 28, 2026, 06:31 PM UTC
We are investigating reports that a subset of entities' Minute Books are showing documents and/or folders as missing. Our engineering team is actively investigating the root cause. We will provide an update as more information becomes available.
- identified Aug 28, 2026, 07:00 PM UTC
We have identified the cause of the issue affecting document and folder visibility in Minute Books for a subset of entities. Our engineering team is actively working on a fix and validating it before rollout. We will provide another update once the fix has been applied or as new information becomes available.
- monitoring Aug 28, 2026, 09:01 PM UTC
A fix has been applied to resolve the issue causing documents and folders to appear missing in Minute Books for a subset of entities. We are monitoring the results to confirm full resolution. If you continue to experience this issue, please contact support.
- resolved Aug 29, 2026, 03:51 AM UTC
This incident has been resolved. The issue causing documents and folders to appear missing in Minute Books for a subset of entities has been fixed, and we've confirmed normal behavior is restored. If you continue to experience any issues, please contact support.
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