Athabasca University experienced a minor incident on April 24, 2024 affecting Learning Environment, lasting 20h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Learning Environment
Update timeline
- investigating Apr 24, 2024, 09:25 PM UTC
Staff and students have reported intermittent issues receiving email notifications from Moodle. We are currently investigating and will provide updates here as they become available. If you are affected by this issue, you can login to Moodle and check for unread posts or assignment feedback (students) as a workaround.
- monitoring Apr 25, 2024, 01:35 AM UTC
We have identified the root cause and resolved the issue. We will monitor the system through tomorrow (Thursday, April 25th) to ensure that Moodle continues to send email notifications as expected.
- resolved Apr 25, 2024, 05:31 PM UTC
This incident has been resolved.