Athabasca University experienced a major incident on May 31, 2024 affecting Library & Research Systems, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Library & Research Systems
Update timeline
- investigating May 31, 2024, 09:02 PM UTC
The Library search tool which is essential for accessing various academic databases is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- investigating May 31, 2024, 09:16 PM UTC
We are continuing to investigate this issue.
- monitoring May 31, 2024, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2024, 09:38 PM UTC
This incident has been resolved.