Athabasca University incident
Partial Outage: Microsoft Products and Services
Athabasca University experienced a major incident on July 19, 2024 affecting Login and Library & Research Systems and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 02:11 PM UTC
Microsoft issued notice this morning that customers may experience issues with Microsoft 365 suite, Power BI, Microsoft Teams, Windows 365, and Microsoft Purview following a change to their systems that led to a network connectivity disruption. We will update this page every 30 minutes with information as it becomes available.
- investigating Jul 19, 2024, 02:52 PM UTC
Microsoft has resolved the issue on their end. However, we are still working to restore connectivity on our systems. Students may still experience issues with Banner student services and support ticket systems. Next update at 09:20 MDT.
- investigating Jul 19, 2024, 02:52 PM UTC
AU IT is still investigating this issue. Staff may experience issues connecting to Banner and file shares as a result of this outage.
- monitoring Jul 19, 2024, 03:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 19, 2024, 03:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 19, 2024, 03:34 PM UTC
We continue to work to restore our systems' connectivity. Banner and support services are still affected and may not be available. Next update at 10:00 MDT.
- monitoring Jul 19, 2024, 04:06 PM UTC
Our efforts to restore all staff and student support systems continue. We are making good progress and expect to be fully operational later today. Next update at 10:35 MDT.
- monitoring Jul 19, 2024, 04:38 PM UTC
We have restored a few more services for staff and student support systems. We will continue to work on those still affected. Next update: 11:10 MDT.
- monitoring Jul 19, 2024, 05:13 PM UTC
We've made significant progress in our service restoration efforts. We estimate that we will complete our work by 12:00 MDT. Next update at 11:45 MDT.
- resolved Jul 19, 2024, 05:58 PM UTC
All systems appear to be online and operational at this time. We appreciate everyone's patience as we worked through these issues!