Athabasca University incident

Library search & Digital Reading Room major outage

Critical Resolved View vendor source →

Athabasca University experienced a critical incident on October 23, 2024 affecting Library & Research Systems, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 03:16 PM UTC
Resolved
Oct 25, 2024, 08:53 PM UTC
Duration
2d 5h
Detected by Pingoru
Oct 23, 2024, 03:16 PM UTC

Affected components

Library & Research Systems

Update timeline

  1. investigating Oct 23, 2024, 03:16 PM UTC

    The Library's DISCOVER, Scholarly Article, Journal Title, and Library Catalogue search tools as well as the Digital Reading Room listed resources which are essential for searching various databases is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. identified Oct 23, 2024, 09:20 PM UTC

    The issue has been identified and a temporary fix has been put into place. Further outages may be experienced going forward for the next several hours.

  3. monitoring Oct 25, 2024, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 25, 2024, 08:53 PM UTC

    This incident has been resolved.