Athabasca University incident

DISCOVER and research databases offline

Notice Resolved View vendor source →

Athabasca University experienced a notice incident on November 12, 2024 affecting Library & Research Systems, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 08:31 PM UTC
Resolved
Nov 15, 2024, 05:30 PM UTC
Duration
2d 20h
Detected by Pingoru
Nov 12, 2024, 08:31 PM UTC

Affected components

Library & Research Systems

Update timeline

  1. investigating Nov 12, 2024, 08:31 PM UTC

    DISCOVER and research databases are currently inaccessible. We are investigating the issue.

  2. investigating Nov 12, 2024, 09:23 PM UTC

    We have engaged multiple teams to help identify the root cause of the issue. We will post another update by 3pm MST.

  3. investigating Nov 12, 2024, 10:13 PM UTC

    The team has identified anomalies in our network that likely contributed to the service disruption. We are analyzing logs to help narrow down the root cause. We will provide another update by 4pm MST.

  4. investigating Nov 12, 2024, 11:10 PM UTC

    We've made some progress in our effort to narrow down the root cause and have made some adjustments that we're monitoring to determine their effect. Search is still not working properly yet, though. We will post another update at 5pm MST.

  5. identified Nov 13, 2024, 12:44 AM UTC

    We have identified the root cause of the issue and have partially restored functionality. We will continue to work on this until it is fully resolved. We will provide another update tomorrow morning (13 November 2024).

  6. monitoring Nov 13, 2024, 03:22 PM UTC

    We have restored functionality for the affected library systems and are monitoring it over the next few hours to validate with end users.

  7. resolved Nov 15, 2024, 05:30 PM UTC

    This incident has been resolved.