Athabasca University incident
Student Success Centre and Moodle Marker outage
Athabasca University experienced a major incident on January 17, 2025 affecting Learning Environment and Student Services & Supports, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2025, 04:21 PM UTC
Student Success Centre and Moodle Marker are currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- identified Jan 17, 2025, 11:00 PM UTC
Student Success Centre is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. We have implemented a fix for Moodle Marker and are monitoring its effectiveness. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Jan 17, 2025, 11:33 PM UTC
We have implemented fixes for both the Student Success Centre and Moodle Marker and are monitoring for effectiveness. If you experience any issues signing in to the Student Success Centre, please try clearing cookies and restarting your web browser. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- resolved Jan 22, 2025, 09:29 PM UTC
This incident was resolved on January 17 at 4:45pm MST.