Athabasca University incident

Remote Desktop Access major outage

Critical Resolved View vendor source →

Athabasca University experienced a critical incident on April 9, 2025 affecting Staff Services & Supports, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 03:39 PM UTC
Resolved
Apr 09, 2025, 04:52 PM UTC
Duration
1h 12m
Detected by Pingoru
Apr 09, 2025, 03:39 PM UTC

Affected components

Staff Services & Supports

Update timeline

  1. investigating Apr 09, 2025, 03:39 PM UTC

    The Remote Desktop Protocol which is essential for remote access to university applications such as Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Apr 09, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 09, 2025, 04:52 PM UTC

    This incident has been resolved.