Athabasca University incident

Student Relationship Management System

Minor Resolved View vendor source →

Athabasca University experienced a minor incident on May 8, 2025 affecting Staff Services & Supports, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 06:21 PM UTC
Resolved
May 09, 2025, 07:35 PM UTC
Duration
1d 1h
Detected by Pingoru
May 08, 2025, 06:21 PM UTC

Affected components

Staff Services & Supports

Update timeline

  1. investigating May 08, 2025, 06:21 PM UTC

    We are currently investigating an issue with an outage and instability of the Student Relationship Management system.

  2. identified May 09, 2025, 05:31 PM UTC

    The issue has been identified and a solution is being worked on. The Student Relationship Management System is accessible and functional. Some users may encounter errors with their permissions.

  3. resolved May 09, 2025, 07:35 PM UTC

    This incident has been resolved.