Athabasca University incident

Library search utility partial outage

Major Resolved View vendor source →

Athabasca University experienced a major incident on May 28, 2024 affecting Library & Research Systems, lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 07:27 PM UTC
Resolved
May 29, 2024, 03:06 PM UTC
Duration
19h 38m
Detected by Pingoru
May 28, 2024, 07:27 PM UTC

Affected components

Library & Research Systems

Update timeline

  1. investigating May 28, 2024, 07:27 PM UTC

    The Library's DISCOVER and Scholarly Article search tools which is essential for academic research paper searches is currently experiencing intermittent outages. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring May 28, 2024, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2024, 03:06 PM UTC

    This incident has been resolved.