Athabasca University experienced a major incident on November 21, 2024 affecting Student Services & Supports, lasting 21h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Student Services & Supports
Update timeline
- investigating Nov 21, 2024, 05:46 PM UTC
We are currently investigating an outage with the AU Landing. Our team is working hard to restore the service. Please refer to this page for the latest updates.
- identified Nov 21, 2024, 10:46 PM UTC
We have identified the issue and we are expecting to restore the service by 9:00 pm MST tonight.
- identified Nov 22, 2024, 01:16 AM UTC
Although we have identified the issue, unfortunately the service will not be restored by 9 PM MST today, rather we are hoping to have the service restored tomorrow, November 22. Please refer to this page for the latest updates.
- resolved Nov 22, 2024, 03:13 PM UTC
This incident has been resolved.