AssemblyAI incident

Unable To Access API After Upgrade Without Auto-Refill

Minor Resolved View vendor source →

AssemblyAI experienced a minor incident on December 20, 2024 affecting Billing, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 02:40 PM UTC
Resolved
Dec 20, 2024, 08:08 PM UTC
Duration
5h 27m
Detected by Pingoru
Dec 20, 2024, 02:40 PM UTC

Affected components

Billing

Update timeline

  1. identified Dec 20, 2024, 02:40 PM UTC

    We have identified an issue in which users are unable to access the API after upgrading their account without auto-refill enabled. Our team has a fix in place for this issue and is working to deploy it to Production.

  2. identified Dec 20, 2024, 04:12 PM UTC

    We are continuing to work through the issue affecting some accounts' ability to use the API. This issue is only affecting a very small subset of customers who have recently created or upgraded their accounts. If you are affected by this issue please reach out to our Support team at [email protected] and we can help unlock your API access.

  3. identified Dec 20, 2024, 05:03 PM UTC

    Our team has identified a cause of this issue and is currently working to deploy a fix.

  4. monitoring Dec 20, 2024, 06:48 PM UTC

    We have released a fix to address the issues that were affecting a small subset of new or upgraded accounts. These issues now look to be resolved but we will continue to monitor traffic to ensure continued good performance.

  5. resolved Dec 20, 2024, 08:08 PM UTC

    We have continued to see good performance since the fix was released so we are marking this issue as resolved.