AssemblyAI incident

English Transcription Processing Delays (25-600min Files)

Major Resolved View vendor source →

AssemblyAI experienced a major incident on December 30, 2024 affecting Asynchronous API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2024, 05:54 AM UTC
Resolved
Dec 30, 2024, 05:54 AM UTC
Duration
—
Detected by Pingoru
Dec 30, 2024, 05:54 AM UTC

Affected components

Asynchronous API

Update timeline

  1. investigating Dec 30, 2024, 04:41 AM UTC

    We are investigating an issue that is causing a minority of requests to our Async transcription to not complete.

  2. investigating Dec 30, 2024, 04:49 AM UTC

    We are experiencing a service degradation affecting the completion rate of English transcription requests through our Asynchronous API.

  3. identified Dec 30, 2024, 04:59 AM UTC

    We have identified that the service degradation is specifically affecting English transcription requests for audio files between 25 and 600 minutes in duration. Our engineering team is actively deploying a fix.

  4. monitoring Dec 30, 2024, 05:09 AM UTC

    A fix has been deployed and we are monitoring results.

  5. monitoring Dec 30, 2024, 05:39 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 30, 2024, 05:54 AM UTC

    All previously queued transcription requests have now completed processing. New requests are being processed within standard response times. Please retry any requests that failed during this incident. Service has been fully restored.