AssemblyAI incident
Dashboard information not updating as expected
AssemblyAI experienced a minor incident on March 10, 2025 affecting Billing and Dashboard, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:39 PM UTC
We are currently working with our billing provider to address an issue that is causing certain dashboard information to not be updated as expected. This issue includes usage charts, spend charts, and balance info not reflecting current values. This issue should have no impact on API usage.
- identified Mar 10, 2025, 04:40 PM UTC
Our billing provider has identified the root cause of this issue and is working to resolve it.
- identified Mar 10, 2025, 05:17 PM UTC
Usage data is once again starting to flow through the system, but the information backlog will take time to be completely processed. The current estimate is that it will take 1-1.5 hours to process this backlog. We will provide another update once all information has been processed.
- resolved Mar 10, 2025, 06:43 PM UTC
This issue has been resolved and all dashboard information is now properly updating.