AssemblyAI experienced a major incident on April 15, 2025 affecting Asynchronous API and LLM Gateway, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 12:48 PM UTC
We are currently investigating an issue that is preventing the retrieval of async and LeMUR transcriptions on the US and EU endpoint.
- investigating Apr 15, 2025, 12:59 PM UTC
We are continuing to investigate this issue of a degraded performance of our async API and LeMUR to retrieve transcripts.
- identified Apr 15, 2025, 01:06 PM UTC
The issue has been identified and a fix is being implemented. After investigating, this seems to be affecting a small subset of transcripts.
- identified Apr 15, 2025, 01:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 15, 2025, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 15, 2025, 01:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2025, 01:57 PM UTC
This incident has been resolved.