Assembly Neos incident

Neos Application Performance Degradation in some regions

Notice Resolved

Assembly Neos experienced a notice incident on April 24, 2026 affecting Neos Web App and Neos API, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 02:41 PM UTC
Resolved
Apr 24, 2026, 03:07 PM UTC
Duration
25m
Detected by Pingoru
Apr 24, 2026, 02:41 PM UTC

Affected components

Neos Web AppNeos API

Update timeline

  1. identified Apr 24, 2026, 02:41 PM UTC

    We are currently investigating reports of elevated latency and intermittent availability affecting customers in certain regions. Our engineering team has identified the underlying issue and is actively working on mitigation. Users in this region may experience slower response times or brief interruptions when accessing the application during this window. No customer data has been lost or compromised. Customers in other regions are not affected. We will post the next update within 30 minutes, or sooner if the situation changes. Thank you for your patience.

  2. resolved Apr 24, 2026, 03:07 PM UTC

    The capacity event affecting certain regions has been mitigated and performance has returned to normal.