Assembly Neos incident
Neos Application Performance Degradation in some regions
Resolved after 25 minutes, affecting Neos Web App and Neos API, on April 24, 2026.
The capacity event affecting certain regions has been mitigated and performance has returned to normal.
Affected components
Update timeline
- identified Apr 24, 2026, 02:41 PM UTC
We are currently investigating reports of elevated latency and intermittent availability affecting customers in certain regions. Our engineering team has identified the underlying issue and is actively working on mitigation. Users in this region may experience slower response times or brief interruptions when accessing the application during this window. No customer data has been lost or compromised. Customers in other regions are not affected. We will post the next update within 30 minutes, or sooner if the situation changes. Thank you for your patience.
- resolved Apr 24, 2026, 03:07 PM UTC
The capacity event affecting certain regions has been mitigated and performance has returned to normal.
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