Assembled incident

[RESOLVED] Degraded performance due to upstream provider failures

Resolved on July 8, 2025.

resolved Jul 08, 2025, 04:52 PM UTC

We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent. Outage times: 9:27 AM to 9:46 AM Pacific

Started
Jul 08, 2025, 04:27 PM UTC
Resolved
Jul 08, 2025, 04:27 PM UTC
Duration
–
Detected by Pingoru
Jul 08, 2025, 04:27 PM UTC

Update timeline

  1. resolved Jul 08, 2025, 04:52 PM UTC

    We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent. Outage times: 9:27 AM to 9:46 AM Pacific

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