Resolved after 6 days 1 hour, affecting Daily update of data and Dropout Detective/Grade Guardian and 1 more, on May 1, 2026.
The data sync issue has been resolved. Overnight data retrieval is back to normal, and student and admin user data is now syncing as expected across all AspirEDU solutions. The information you see in the platform reflects the most current data.
Affected components
Update timeline
- investigating May 01, 2026, 11:57 AM UTC
Instructure made a change to our integration yesterday, which has delayed the overnight data retrieval. All solutions are operational, but the data shown is from yesterday. No data has been lost, but note that the data you see is from **yesterday**. As soon as Instructure resolves the issue, we will begin updating the data and post an update on this page.
- identified May 05, 2026, 02:21 PM UTC
We have identified the issue affecting our solutions and are actively working to resolve it. As previously noted, this stems from Instructure's security incident response (status.instructure.com), which resulted in API access being shut down. We'll continue to post updates here as we make progress.
- resolved May 07, 2026, 01:42 PM UTC
The data sync issue has been resolved. Overnight data retrieval is back to normal, and student and admin user data is now syncing as expected across all AspirEDU solutions. The information you see in the platform reflects the most current data.
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