AspirEDU incident
Dropout Detective (aka Grade Guardian)/Instructor Insight Unavailable Due to AWS Outage
Resolved after 7 hours 20 minutes, affecting Dropout Detective/Grade Guardian and Instructor Insight, on October 20, 2025.
Amazon Web Services have marked this issue as resolved. As far as can be determined at this time, it appears that our solutions are back on line. We will continue to monitor this and update here as needed.
Affected components
Update timeline
- identified Oct 20, 2025, 04:29 PM UTC
Our software solutions are currently experiencing widespread unavailability due to a major outage affecting Amazon Web Services (AWS), a critical infrastructure provider we rely on for hosting and operations. This third-party incident is impacting multiple AWS regions globally, leading to degraded performance and downtime across our platform. We have confirmed this is not an issue originating from our systems but stems from an AWS-wide disruption reported earlier today. AWS has acknowledged the problem and is actively working on mitigation. Services like Snapchat, Roblox, Fortnite, and others have also been affected, underscoring the breadth of this event. Our team is standing by to validate full functionality once AWS services are restored. For more on the AWS outage: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 11:50 PM UTC
Amazon Web Services have marked this issue as resolved. As far as can be determined at this time, it appears that our solutions are back on line. We will continue to monitor this and update here as needed.
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Amazon Web Services