Ashby experienced a minor incident on July 8, 2026 affecting Recruiting, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 12:40 AM UTC
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
- monitoring Jul 08, 2026, 12:58 AM UTC
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
- resolved Jul 08, 2026, 04:17 AM UTC
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.