Ashby Outage History

The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region.

Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21.

Our Certn Assessment integration is currently unavailable due to an unexpected connection issue with Certn. We are working with them to resolve it.

Certn has restored access for most affected accounts. A small number of accounts remain impacted and we're continuing to work with Certn to restore them

We have mitigated the issue, and response times have returned to normal. We will continue to work towards full resolution.

We are continuing to work on a fix for this issue.

We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. Our team is actively monitoring and working to restore full SSO reliability, and we will post another update as we learn more.

We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.

Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.

Our upstream provider, Cloudflare, has confirmed a connectivity issue and is working on a fix.

Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.

Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.

We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting

We have identified the issue and are working on a fix.

We have identified an issue with external/agency recruiters being unable to add notes to candidates' profiles. A fix is being deployed.

The issue has been identified and a fix is being implemented.

We've identified an issue that's causing some resumes to upload slowly.