Ascend incident

Degraded performance: Ascend Retail Portal (ShareFile)

Ascend experienced a critical incident on October 14, 2022 affecting Retailer Portal, lasting 20h 39m. The incident has been resolved; the full update timeline is below.

Started: Oct 14, 2022, 08:25 PM UTC
Resolved: Oct 15, 2022, 05:04 PM UTC
Duration: 20h 39m
Detected by Pingoru: Oct 14, 2022, 08:25 PM UTC

Affected components

Retailer Portal

Update timeline

identified Oct 14, 2022, 08:25 PM UTC

We're currently investigating an issue affecting our Retailer Portal (ShareFile). You may experience errors while logging in until the issue is resolved. The Retailer Portal is used for downloading vendor files and hardware drivers. If you're in immediate need of these files, please call into our normal number (877-875-8663). Otherwise, we will await the ShareFile services fixing the issue on their end. Thank you for your patience.
resolved Oct 15, 2022, 05:04 PM UTC

This incident has been resolved.