Ascend incident
Degraded performance: Stratus and multistore functionality
Ascend experienced a major incident on February 24, 2023 affecting Multi-store and Stratus, lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Multi-storeStratus
Update timeline
- investigating Feb 24, 2023, 03:03 PM UTC
We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
- resolved Feb 24, 2023, 07:45 PM UTC
The fix applied to the issue affecting Ascend online services has been successful. Functionality of the affected components is back to normal. This incident is now closed. If you continue to experience errors, please restart your PC(s) and try again. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.