Ascend incident

Degraded performance: Chase Payments (Possibly only California)

Major Resolved View vendor source →

Ascend experienced a major incident on May 2, 2023 affecting Chase Payments, lasting 17h 2m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 07:45 PM UTC
Resolved
May 03, 2023, 12:48 PM UTC
Duration
17h 2m
Detected by Pingoru
May 02, 2023, 07:45 PM UTC

Affected components

Chase Payments

Update timeline

  1. identified May 02, 2023, 07:45 PM UTC

    We're currently investigating an issue affecting Chase payment processing in Ascend. If you're actively integrated with Chase Payments, you may experience errors until the issue is resolved. This appears to be on the Chase end, specifically in California, but we will update this page when we hear any updates. Thank you for your patience.

  2. resolved May 03, 2023, 12:48 PM UTC

    We have stopped receiving calls on this issue and believe Chase has resolved whatever was at fault. Please call in if you continue having errors processing cards. Thank you.