Ascend experienced a critical incident on May 19, 2023 affecting Phone Support - US and Phone Support - CA, lasting 21h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support - USPhone Support - CA
Update timeline
- identified May 19, 2023, 10:05 PM UTC
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you may be unable to establish a connection until a fix is applied. If you need help now, click here to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
- resolved May 20, 2023, 07:50 PM UTC
Our phone system provider was able to resolve the issue impacting us. Phone support is fully operational again. Thank you for your patience as we resolved this issue.