Ascend experienced a minor incident on June 17, 2023 affecting Phone Support - US and Chase Payments and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 17, 2023, 03:48 PM UTC
We have received multiple reports from Comcast users across the US reporting poor connectivity with their internet, resulting in Ascend cloud services down, credit card processing issues, and phone problems. Comcast is aware of the issue but we do not have an ETA for a resolution from them on this, but are monitoring the situation.
- resolved Jun 17, 2023, 06:00 PM UTC
We have heard from a number of retailers that Comcast services have been restored and should not be presenting an issue at this time. If you are still experiencing difficulties with Ascend cloud services down, credit card processing issues, or phone problems; we recommend rebooting your modem and router. If the problem persists, please reach out to us at Ascend Support or your internet service provider for additional assistance.