Ascend experienced a major incident on September 30, 2023 affecting Trek, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Trek
Update timeline
- identified Sep 30, 2023, 07:31 PM UTC
An issue has been identified where the Trek B2B integration is not providing results for functions in Ascend like ordering, checking availability and using order grids. The development team is currently investigating a resolution, in the meantime, all availability and ordering functions are working as expected on the TrekBikes.com B2B site.
- resolved Oct 02, 2023, 02:00 PM UTC
This issue has been resolved. We've verified that orders correctly can be place with Trek again. If you see any continued issues, please give Ascend Support a call. Thank you for your patience.