Ascend experienced a major incident on October 30, 2023 affecting SmartEtailing, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
SmartEtailing
Update timeline
- identified Oct 30, 2023, 05:44 PM UTC
We've identified an issue which involves exporting product information to third-party eCommerce websites using the Ascend integration in Options > eCommerce. We are currently working on a fix. You may continue to experience errors with the affected components until the fix is applied. Thank you for your patience as we resolve this issue. Note: Importing eCommerce sales still works correctly.
- resolved Oct 30, 2023, 08:55 PM UTC
This issue has been resolved. Thank you for your patience.