Ascend experienced a critical incident on November 10, 2023 affecting Email, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Nov 10, 2023, 02:57 PM UTC
We've identified an issue with Microsoft preventing emails from reaching the US Support Team. If you're attempting to email, responses will be delayed until Microsoft can help us fix the issue. If you need help now, give our team a call at 877.875.8663. Our phone lines are open and we're ready to assist!
- resolved Nov 15, 2023, 02:05 PM UTC
This issue has been resolved. Thank you for your patience as we worked with Microsoft to ensure your messages to us were delivered.