Ascend experienced a critical incident on November 13, 2023 affecting QBP, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
QBP
Update timeline
- investigating Nov 13, 2023, 06:43 PM UTC
We're currently investigating an issue affecting US QBP integrations. You may experience errors with checking availability or submitting orders through QBP until the issue is resolved.
- resolved Nov 16, 2023, 05:14 PM UTC
QBP is working on resolving this issue. It appears that only certain locations have issues, so we are marking this resolved for the overall market. If you are still experiencing issues with QBP integration through Ascend, please call into our support line at 877-875-8663 for assistance.