Ascend experienced a critical incident on November 22, 2023 affecting Phone Support - US, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support - US
Update timeline
- investigating Nov 22, 2023, 02:24 PM UTC
We are currently investigating issues with our Ascend, Bookkeeping and Customer Care phone queues that leave our agents unable to log in to take your calls. You can contact us via email through [email protected] or [email protected] with any questions or problems you may encounter in the meantime.
- monitoring Nov 22, 2023, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 22, 2023, 02:58 PM UTC
This incident has been resolved.