Ascend incident

Outage: Email support ([email protected] & [email protected])

Major Resolved View vendor source →

Ascend experienced a major incident on November 30, 2023 affecting Email, lasting 21h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 05:56 PM UTC
Resolved
Dec 01, 2023, 03:38 PM UTC
Duration
21h 42m
Detected by Pingoru
Nov 30, 2023, 05:56 PM UTC

Affected components

Email

Update timeline

  1. identified Nov 30, 2023, 05:56 PM UTC

    We've identified an issue preventing incoming emails to the Ascend support mailbox reaching our team. If you're attempting to email us, you may be unable to establish a connection until a fix is applied. If you need help now, give us a call on 877-875-8663 or click here to troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp

  2. resolved Dec 01, 2023, 03:38 PM UTC

    This incident has been resolved.