Ascend experienced a critical incident on January 19, 2024 affecting Phone Support - US and Phone Support - CA, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support - USPhone Support - CA
Update timeline
- identified Jan 19, 2024, 03:07 PM UTC
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you may be unable to establish a connection until a fix is applied. If you need help now, click here to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
- resolved Jan 19, 2024, 04:40 PM UTC
This issue has been resolved by our partner. All phone queues are operational. Thank you for your patience as the issue was addressed.