Ascend experienced a critical incident on April 25, 2024 affecting Phone Support - US and Phone Support - CA, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 25, 2024, 04:40 PM UTC
We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you may be unable to establish a connection until a fix is applied. If you need help now, send an email to [email protected] to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp. Thank you for your patience as we work with our partner to resolve this issue.
- resolved Apr 25, 2024, 05:14 PM UTC
Our partners were able to resolve the issue impacting our team taking phone calls. Our lines are back up and running! Thank you for your patience as we resolved this issue.