Ascend experienced a major incident on May 1, 2024 affecting Ascend Updates and QBP and 1 more component, lasting 14h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Ascend UpdatesQBPMulti-storeTrekStratus
Update timeline
- identified May 01, 2024, 10:00 PM UTC
We're currently investigating an issue involving online functionality. A “Check your internet connection and try again” error may appear incorrectly while creating products and submitting orders. Thank you for your patience as we investigate this issue.
- resolved May 02, 2024, 12:48 PM UTC
This issue has been resolved. Please call into Ascend Support if you continue seeing issues (877-875-8663).