Ascend experienced a major incident on July 30, 2024 affecting Ascend Updates and Multi-store and 1 more component, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2024, 02:00 PM UTC
(US, CA, UK, AU) There is currently an issue impacting one of Ascend's partners, Microsoft Azure. This is causing issues while logging into the program along with other functionality. You can follow the status of this issue here: https://azure.status.microsoft/en-us/status As soon as we've received word that it is resolved, we will update this post. Thank you for your patience.
- identified Jul 30, 2024, 02:10 PM UTC
(DE) Störung in den Microsoft Azure-Diensten, die für die Onlinefunktionen von Ascend verantwortlich sind. Es kann zu Loginfehlern oder Unterbrechungen in Ascend kommen.
- monitoring Jul 30, 2024, 02:31 PM UTC
Azure services have improved. Ascend functionality has been restored. We will monitor over the next hour to ensure success.
- monitoring Jul 31, 2024, 01:07 PM UTC
This issue has been resolved according to Microsoft. If you're still having issues with Ascend functionality, please call your Ascend Support Team. Thank you for your patience as this issue was addressed.
- resolved Jul 31, 2024, 01:12 PM UTC
This incident has been resolved.