Ascend experienced a critical incident on August 2, 2024 affecting Email, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2024, 04:10 PM UTC
Ascend uses third party provider SMTP.COM to send outbound emails from it's platform. That third-party is currently experiencing infrastructure issues, causing outbound emails to not be sent from Ascend. Our support team is monitoring the situation, and we will update this notification as information from the third party comes available. We advise not sending emails during this outage. Thank you for your patience as our partner works to resolve this issue.
- resolved Aug 02, 2024, 06:32 PM UTC
SMTP has resolved this issues. Emails are sending correctly once again. We apologize for any inconvenience this caused and appreciate your patience as it was resolved.