Aruba User Experience Insight incident
Alerts and notifications missing
Resolved after 23 hours 8 minutes, affecting Notifications, on October 8, 2024.
Some customers may have missed notifications and emails for incidents outside of the UXI system, from Wednesday, 2 October until Tuesday, 8 October. We have implemented additional measures to ensure early detection of similar issues in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding as we continuously work on improving our services.
Affected components
Update timeline
- investigating Oct 08, 2024, 07:20 AM UTC
We found an issue in the processing of issues to send notifications and alerts since Wednesday 1 October. We are busy investigating this and will update soon with more information.
- monitoring Oct 08, 2024, 03:04 PM UTC
We are busy working through the backlog on our issue pipeline. We are monitoring the progress and will update again when the backlog has been cleared.
- resolved Oct 09, 2024, 06:28 AM UTC
Some customers may have missed notifications and emails for incidents outside of the UXI system, from Wednesday, 2 October until Tuesday, 8 October. We have implemented additional measures to ensure early detection of similar issues in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding as we continuously work on improving our services.
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