Resolved after 1 hour 41 minutes, affecting Procurement, on October 10, 2024.
This incident is considered resolved, please reach out to us on https://support.artifik.no/ if you are experiencing problems. We are awaiting feedback from AWS regarding the root cause analysis on the telco/message aggregator side.
Affected components
Update timeline
- investigating Oct 10, 2024, 10:28 AM UTC
We are investigating the issue. Please contact [email protected] if you need us to set a temporary password on your user to be able to log in right now.
- investigating Oct 10, 2024, 10:34 AM UTC
There seems to be a delay on all SMS messages sent. We are in contact with second line AWS support.
- investigating Oct 10, 2024, 11:04 AM UTC
AWS report that they have escalated the issue with Norwegian mobile operators/message aggregators that are their service providers.
- monitoring Oct 10, 2024, 11:31 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 10, 2024, 11:32 AM UTC
We observe delays have come down and we are able to log in using SMS now. We are continuing to monitor the service.
- resolved Oct 10, 2024, 12:09 PM UTC
This incident is considered resolved, please reach out to us on https://support.artifik.no/ if you are experiencing problems. We are awaiting feedback from AWS regarding the root cause analysis on the telco/message aggregator side.
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