Artifik incident

Service outage

Critical Resolved View vendor source →

Artifik experienced a critical incident on October 12, 2026 affecting Procurement and Contracts and 1 more component, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 07:04 PM UTC
Resolved
Oct 13, 2026, 07:33 AM UTC
Duration
12h 29m
Detected by Pingoru
Oct 12, 2026, 07:04 PM UTC

Affected components

ProcurementContractsSupplier bids and submissionsUsers and organizationsPublication serviceSMS and Email ServiceOpen API'sTranslation serivceDigital signingSingle Sign On

Update timeline

  1. investigating Oct 12, 2026, 07:04 PM UTC

    We are currently experiencing a service outage. Our developers are investigating the issue as we speak, and we will try to bring the service back to normal as soon as possible. We will come with a new update 21.30 CEST.

  2. investigating Oct 12, 2026, 07:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 12, 2026, 07:30 PM UTC

    We are continuing to investigate this issue. We will give another update at 22.00CEST.

  4. investigating Oct 12, 2026, 07:33 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 12, 2026, 08:02 PM UTC

    The cause has been confirmed as an issue with AWS App Runner. We are in dialogue with our service provider. We will update again at 22.30 CEST.

  6. monitoring Oct 12, 2026, 08:04 PM UTC

    A fix is in place and Artifik is working normally again. We're monitoring to make sure it stays stable.

  7. monitoring Oct 13, 2026, 06:15 AM UTC

    The system has stayed stable. We are still monitoring the situation closely.

  8. resolved Oct 13, 2026, 07:33 AM UTC

    The incident is resolved.