Articulate incident

Articulate Localization: Timeouts when translating some languages when using Glossaries

Notice Resolved View vendor source →

Articulate experienced a notice incident on March 16, 2026 affecting Localization, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 03:55 PM UTC
Resolved
Mar 16, 2026, 07:40 PM UTC
Duration
3h 44m
Detected by Pingoru
Mar 16, 2026, 03:55 PM UTC

Affected components

Localization

Update timeline

  1. investigating Mar 16, 2026, 03:55 PM UTC

    We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

  2. monitoring Mar 16, 2026, 04:24 PM UTC

    A fix has been implemented and translations are working as expected again. We’re continuing to monitor performance to ensure the service remains stable.

  3. monitoring Mar 16, 2026, 05:22 PM UTC

    This incident has been resolved.

  4. resolved Mar 16, 2026, 07:40 PM UTC

    This incident has been resolved.