Arcustech incident

[Scheduled] Core Network Switch Hardware Maintenance

Resolved after 4 days 9 hours, on March 25, 2014.

completed Mar 30, 2014, 05:29 AM UTC

Closing this scheduled maintenance window early. All work was completed and the line card in switch is fully operational, and no customers were impacted by this work. Thank you - Nevin Lyne, Director of Technology

Started
Mar 25, 2014, 07:31 PM UTC
Resolved
Mar 30, 2014, 05:29 AM UTC
Duration
4d 9h
Detected by Pingoru
Mar 25, 2014, 07:31 PM UTC

Update timeline

  1. scheduled Mar 25, 2014, 07:31 PM UTC

    We will be completing the hardware maintenance to our core switches as we mentioned needing to do in the closing comments for our scheduled network sofware maintenance this past Sunday. As a recap, during the software maintenance we found an issue with a hardware component. As the maintenance window we were in was closing we wanted to get this scheduled and announced properly before hardware work was carried out. While the maintenance window should have no impact on client traffic we do like to error on the side of caution when doing any maintenance on key components. During the maintenance period we will set our Network Infrastructure to "Degraded Performance" simply to highlight we are in a scheduled maintenance window. Again, this should be non-impacting to client's servers/web traffic. As always we will keep this event updated as work progresses and if anything should arise that does impact access to client's servers it will quickly be noted here. If you have any questions please contact our Support Team. Thank you. Nevin Lyne - Directory of Technology

  2. scheduled Mar 30, 2014, 03:00 AM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Mar 30, 2014, 04:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. completed Mar 30, 2014, 05:29 AM UTC

    Closing this scheduled maintenance window early. All work was completed and the line card in switch is fully operational, and no customers were impacted by this work. Thank you - Nevin Lyne, Director of Technology

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