Arcustech Outage History

The issue has been identified and a fix is being implemented.

Our co-location data center provider in our Legacy Meppel, NL data center is experiencing power issues that are impacting sections of their data center, including their own networking and other equipment. We are awaiting another update here shortly and will update this incident as we learn more.

We are waiting further updates from our data center providers engineering team.

Our co-location providers engineering teams are still working through safety check lists to isolate and fix the power issues that are impacting their whole data center. We will update again as we hear more.

Unfortunately the fix earlier does not seem to have fixed the issue, and avoided multiple monitoring methods we have in place. Because of these ongoing issues our data center provider is going to be moving our servers to a different set of switches/network equipment in the next 2 to 4 hours. We will update this ticket as soon as the work begins, and when its completed. Until they are ready to do the cut over, the systems are back online and serving traffic again. Again we will be leaving this ticket open and updated when the work begins in a few hours for the network cut over.

Our data center provider is done early with their prep work to move our systems over to a new network/switches. We will be initiating the work at 12 midnight Central US time tonight. We are unsure how long each client will be impacted as the move progresses, but our Technical Team here will be monitoring and checking in on each of our VPS client's system(s) availability as the work progresses. We will update this incident once the migration is completed and then after a period of monitoring we will close this incident.