Arcustech incident
US Central - v.2 Platform - Single Physical Server Issue
Resolved after 2 hours 38 minutes, on November 21, 2020.
Sorry this incident was resolved about 2hrs ago, but the status page did not properly update. If you have any questions or are still having any issues please of course let our support team know at [email protected].
Update timeline
- investigating Nov 21, 2020, 11:32 PM UTC
Staff are investigating performance impacts on one of the physical servers in our v.2 platform. We will update this incident as soon as we know more details.
- identified Nov 22, 2020, 12:05 AM UTC
Staff have identified a hardware issue which we are working on correcting to bring client systems back online asap. Unfortunately this may take some time, but there will be no data loss as a result of this issue.
- resolved Nov 22, 2020, 02:10 AM UTC
Sorry this incident was resolved about 2hrs ago, but the status page did not properly update. If you have any questions or are still having any issues please of course let our support team know at [email protected].
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