Arcustech incident

US Central - v.2 Platform - Single Physical Server Issue

Resolved after 2 hours 38 minutes, on November 21, 2020.

resolved Nov 22, 2020, 02:10 AM UTC

Sorry this incident was resolved about 2hrs ago, but the status page did not properly update. If you have any questions or are still having any issues please of course let our support team know at [email protected].

Started
Nov 21, 2020, 11:32 PM UTC
Resolved
Nov 22, 2020, 02:10 AM UTC
Duration
2h 38m
Detected by Pingoru
Nov 21, 2020, 11:32 PM UTC

Update timeline

  1. investigating Nov 21, 2020, 11:32 PM UTC

    Staff are investigating performance impacts on one of the physical servers in our v.2 platform. We will update this incident as soon as we know more details.

  2. identified Nov 22, 2020, 12:05 AM UTC

    Staff have identified a hardware issue which we are working on correcting to bring client systems back online asap. Unfortunately this may take some time, but there will be no data loss as a result of this issue.

  3. resolved Nov 22, 2020, 02:10 AM UTC

    Sorry this incident was resolved about 2hrs ago, but the status page did not properly update. If you have any questions or are still having any issues please of course let our support team know at [email protected].

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