Resolved after 33 minutes, affecting US - West, on October 12, 2021.
The issue was traced to a specific router on our data center providers network, the issue has been corrected but we will still be monitoring the issue for a bit to make sure it does not come back. This incident will close/set to resolved once we are happen with what we are seeing monitoring wise.
Affected components
Update timeline
- investigating Oct 12, 2021, 06:42 PM UTC
We are seeing some latency/dropped packets from one of our data center providers routers in our US West (Fremont, CA) data center location. This issue is outside of our own networking equipment, and we have a ticket open with our data center provider because of this. We will update this incident as we know more.
- monitoring Oct 12, 2021, 06:51 PM UTC
The issue was traced to a specific router on our data center providers network, the issue has been corrected but we will still be monitoring the issue for a bit to make sure it does not come back. This incident will close/set to resolved once we are happen with what we are seeing monitoring wise.
- resolved Oct 12, 2021, 07:15 PM UTC
This incident has been resolved.
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