Arcustech incident
US West - Storage System issues on a single Nano Plan physical server
Resolved after 49 minutes, affecting US - West, on February 1, 2024.
100% of impacted Nano accounts have been restored. Please let our Support Team know if you have any questions. Thank you.
Affected components
Update timeline
- identified Feb 01, 2024, 05:24 PM UTC
Staff have already identified the underlying issue, there was a loss of the ZFS file system likely caused by a failure of the NVMe controller on the system. We are working on restoring each impacted client from the most recently available full system snapshot for each client. If you have any questions at all, please reach out to our Support Team at [email protected]
- identified Feb 01, 2024, 06:01 PM UTC
Restoration work is 75% complete. 100% completion should be done within the next 15-20 minutes.
- resolved Feb 01, 2024, 06:14 PM UTC
100% of impacted Nano accounts have been restored. Please let our Support Team know if you have any questions. Thank you.
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