Resolved after 17 minutes, on July 21, 2024.
Sorry initial status page report went out stating this impact was in our AMS - NL location. In fact it was our LON -UK location. Sorry for the error. The physical server in question has been rebooted, all clients are showing green, and we are monitoring the issue closely. At the moment looks like a double bit memory error (single bit errors are auto-corrected by server ECC memory) in ECC RAM caused the system to lock up, but a full investigation will look to see if a DIMM on the server may need replacing.
Update timeline
- monitoring Jul 21, 2024, 01:00 PM UTC
Sorry initial status page report went out stating this impact was in our AMS - NL location. In fact it was our LON -UK location. Sorry for the error. The physical server in question has been rebooted, all clients are showing green, and we are monitoring the issue closely. At the moment looks like a double bit memory error (single bit errors are auto-corrected by server ECC memory) in ECC RAM caused the system to lock up, but a full investigation will look to see if a DIMM on the server may need replacing.
- resolved Jul 21, 2024, 01:17 PM UTC
This incident has been resolved.
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