Sites failed to load

Update timeline

1. monitoring Oct 13, 2026, 12:02 AM UTC

   We've found and fixed the cause. Sites are loading normally again. We're monitoring to make sure the fix holds.

2. resolved Oct 13, 2026, 12:02 AM UTC

   This issue is resolved. Sites, sign-in and checkout have been working normally since 5:04 PM MDT (23:04 UTC). Between 4:44 PM and 5:04 PM MDT (22:44–23:04 UTC), most requests to our storefronts failed or timed out. Pages did not load, and shoppers could not sign in, use their cart or complete checkout. Any checkout that failed during this window was not completed. Shoppers who were affected can try again now.

3. investigating Oct 13, 2026, 12:02 AM UTC

   We're investigating an issue causing sites to not load. Shoppers may be unable to sign in, use their cart or complete checkout. We'll share an update as soon as we know more.

4. resolved Oct 13, 2026, 03:34 AM UTC

   This issue is resolved. Sites have been working normally since 5:04 PM MDT (23:04 UTC). Summary of incident: Between 4:44 PM and 5:04 PM MDT (22:44–23:04 UTC), sites were unavailable and failed to load for most visitors. Please direct any questions to [[email protected]](mailto:[email protected])