Resolved after 21 minutes, affecting DrPublish - GUI, on January 12, 2023.
Between approximately 09:30 and 09:55 this morning, DrPublish performance was degraded. For some customers performance was too poor to properly log in and/or produce content in DrPublish for parts of the time interval. The problems were related to a new version which we have now rolled back. We will identify the issue before rolling the version back out at a later time. We are sorry for the problems caused.
Affected components
Update timeline
- investigating Jan 12, 2023, 08:59 AM UTC
We are currently investigating this issue.
- monitoring Jan 12, 2023, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2023, 09:20 AM UTC
Between approximately 09:30 and 09:55 this morning, DrPublish performance was degraded. For some customers performance was too poor to properly log in and/or produce content in DrPublish for parts of the time interval. The problems were related to a new version which we have now rolled back. We will identify the issue before rolling the version back out at a later time. We are sorry for the problems caused.
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