Aptem Outage History
Aptem is up right nowPingoru has recorded 50 incidents for Aptem: 24 in the last 12 months and 8 in the last 90 days.
Incidents, newest first
Major March 17, 2025 E-mail deliverability issue 5h 52m Aptem Apprentice, Aptem Assess, Aptem Employ, Aptem Enhance and 1 more
Started Mar 17, 2025, 09:28 AM UTC· resolved Mar 17, 2025, 03:20 PM UTC
- investigating Mar 17, 2025, 09:28 AM UTC
Aptem is currently unable to send emails due to a failure with 3rd party provider. This issue will cause a delay in all e-mails being sent from Aptem, including password reset e-mails. We are waiting for updates from our supplier.
- investigating Mar 17, 2025, 09:29 AM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2025, 10:00 AM UTC
We have confirmed the failure to send emails is due to an outage with our 3rd party provider. We are actively monitoring their status for resolution.
- identified Mar 17, 2025, 01:01 PM UTC
Our 3rd party provider partially resolved the incident, but email delivery is still not guaranteed. We are continuing to actively monitor their status for resolution.
- monitoring Mar 17, 2025, 03:14 PM UTC
Our 3rd party email provider have implemented a fix and we are currently monitoring the situation to confirm resolution.
- resolved Mar 17, 2025, 03:20 PM UTC
The email delivery issue has been resolved. All users should now be able to receive emails from the Aptem Platform.
Notice February 28, 2025 The Aptem Help Centre is not accessible 1h
Started Feb 28, 2025, 11:23 AM UTC· resolved Feb 28, 2025, 12:24 PM UTC
- investigating Feb 28, 2025, 11:23 AM UTC
The Aptem Help Centre is not accessible (https://support.aptem.co.uk/). We are following up with Zendesk.
- identified Feb 28, 2025, 11:38 AM UTC
We have been advised by Zendesk that the issue has been identified and they are working on a fix.
- resolved Feb 28, 2025, 12:24 PM UTC
The incident has now been resolved. Zendesk advised that services have recovered. They will continue to monitor.
Minor February 27, 2025 BKSB Integration Unavailable 36m bksb Integration
Started Feb 27, 2025, 09:03 AM UTC· resolved Feb 27, 2025, 09:39 AM UTC
- identified Feb 27, 2025, 09:03 AM UTC
We are aware of an issue with the BKSB integration and are currently waiting for a resolution from our partner BKSB.
- monitoring Feb 27, 2025, 09:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 09:39 AM UTC
This incident has been resolved.
Minor January 16, 2025 Issue marking evidence 4h 43m Aptem Apprentice
Started Jan 16, 2025, 01:07 PM UTC· resolved Jan 16, 2025, 05:50 PM UTC
- investigating Jan 16, 2025, 01:07 PM UTC
We are investigating reports of issues when marking evidence, causing all evidence within a component to be updated at the same time. Customers are advised not to perform any marking of evidence within the Learning plan until this issue has been investigated further.
- identified Jan 16, 2025, 01:20 PM UTC
The issue has been identified and confirmed. A fix is being developed. Customers are still advised not to perform any marking of evidence until this issue has been resolved.
- identified Jan 16, 2025, 02:30 PM UTC
We are continuing to work on a resolution for this issue.
- monitoring Jan 16, 2025, 04:32 PM UTC
A fix has been implemented and we are monitoring the results. Customers will need to refresh their Aptem session once to obtain the latest version. Customers can now recommence marking. Aptem is continuing to work to identify any data errors as a result of this issue.
- resolved Jan 16, 2025, 05:50 PM UTC
This incident has been resolved.